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1. Returns & Exchanges

• Due to the perishable nature of our nut butters, we do not accept returns. However, customer satisfaction is our top priority.
• If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

2. Refunds & Replacements

• If your order arrives damaged, defective, or incorrect, we will gladly issue a replacement or a full refund.
• Proof of issue (photo of the product and packaging) must be submitted via email to info@nutchio.com within 7 days of receiving the product.

3. Non-Refundable Situations

• We cannot offer refunds or replacements for products that were ordered by mistake, personal taste preferences, or if the product was stored improperly after delivery.
• If an incorrect shipping address was provided and the package was lost, we cannot issue a refund.

4. How to Request a Refund or Replacement

• Email info@nutchio.com with:
  • Order number
  • Photos of the damaged/incorrect product
  • A brief description of the issue
• Our team will review your request and respond within 48 hours.

5. Shipping Costs

• If a refund is approved, the amount will be credited to the original payment method within 5-7 business days.
• For replacements, we will cover the cost of re-shipping the product.