FAQs
Frequently Asked Questions
What ingredients are used in your nut butters?
Our nut butters are made from high-quality nuts. Depending on the product, they may include other natural ingredients like organic cacao, organic cinnamon, organic unrefined cane sugar or Himalayan sea salt . We do not use artificial ingredients or preservatives.
Are your nut butters 100% natural?
Yes. Our nut butters are made with simple, natural ingredients and does not have unnecessary additives.
Do you use palm oil?
No, we do not use palm oil in our nut butters.
Is oil separation normal?
Yes! Natural oil separation is completely normal. Just stir the nut butter well before use.
Why is there oil at the top of my jar?
Because it’s an all natural product. Without palm oil, hydrogenated oils, or stabilizers, natural oil separation happens. It means your product is fresh and minimally processed, just stir well and enjoy.
What’s the best stirring method?
If a jar has been sitting for a while, natural oil separation can make the top oily and the bottom firm or dry, but we guarantee it will always stir back to a smooth, creamy texture. Use a sturdy utensil to push straight to the bottom of the jar, gently twist to bring the oil back in, then stir slowly until smooth and creamy.
Do your products contain added sugar?
Some varieties are unsweetened, while others may contain a small amount of organic unrefined cane sugar. Please check the product label for exact ingredients.
Are your nut butters vegan?
Yes, all of our nut butters are plant-based and suitable for a vegan diet.
Are your products gluten-free?
Yes, our nut butters are naturally gluten-free. However, always check the label if you have specific dietary concerns.
How should I store nut butter?
Store in a cool, dry place. Refrigeration is optional but can help slow oil separation after opening.
What is the shelf life of your nut butters?
Unopened jars typically last several months. Once opened, we recommend consuming within a few weeks for best freshness.
How can I use nut butter?
Nut butter is great on toast, in smoothies, baking, oatmeal, or straight from the spoon.
Are your products safe for people with nut allergies?
Our products are made from nuts and are not safe for anyone with nut allergies. They are produced in a facility that also handles the other nine major allergens: milk, eggs, fish, shellfish, soy, wheat, peanuts, sesame, and sulfites. Cross-contact is possible, so please exercise caution.
Do you ship nationwide?
Yes, we ship to most locations. Shipping details are available on our checkout page.
My order was delayed, lost, or damaged – what should I do?
If your order is delayed, lost, or damaged, please contact us at info@nutchio.com. Be sure to include your tracking number, which can be found in your shipment confirmation email, and any details or photos of the damaged product. For information on refunds or replacements, please refer to our refund policy.
How can I contact you?
You can reach us through our Contact page or email us directly for any questions or support.